Shipping Policy
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Price and estimates for national shipping
We do not charge shipping to any region in Brazil.
International shipping
We ship our products to the following countries: Brazil.
Shipping costs for your order will be calculated and displayed at checkout.
Your order may be subject to import taxes (including VAT), which are added when the order arrives in the destination country. [Your Company] is not responsible for these taxes if applicable, and they are the responsibility of the customer.
How can I check the status of my order?
Once your order has been shipped, we will send you an email notification with the tracking number so you can track the status of your order. Please allow 48 hours for the order tracking information to update on the Post Office or carrier website.
If you do not receive your order 45 days after receiving the shipping confirmation email, please contact us at support@lorenababy.com with your name and order number so we can resolve your issue.
You can track your order via the link below as well.
https://lorenababy.com/pages/rastreio
Refunds, exchanges and returns
We accept returns up to 7 days after delivery, if the item has not been used and is in its original condition. The refund will be made for the full amount of the order, minus the return shipping costs.
If your order arrives damaged in any way, please contact us as soon as possible at suporte@lorenababy.com, providing your order number and a photo of the item's condition. We analyze each case individually, but we always strive to provide a satisfactory solution to our customers.
If you have any questions, please do not hesitate to contact us via support@lorenababy.com